We wanted to see what the users of Balance really felt and decided to begin our interviews, our goal was to:
1. Question clients assumptions
2. Question our assumptions
3. Understand the users context and motivation to gain insight into why they may stop meditating
We conducted six user interviews with people with meditation experiences on both apps and by themselves. The questions we asked are surrounding the pain points while they do meditation and how they feel about using technology to help them with spiritual and mental issues. The data suggested was split into two groups: experienced and novice users. However, it also suggests a clear trend that users are struggling to keep meditation a consistent habit.
We managed to gather six interviewees and arranged the insights into an affinity map using I statements to organise the data.